ServiceDesk | Motion IT

{"xsrfToken":"dea32f2d42aebec5591231929794e9347eeda5b5_lout","branding":{"id":"2","key":"itsm","name":"ServiceDesk | Motion IT","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#9e8b62","headerLinkHoverBGColor":"#9e8b62","headerBadgeColor":"#9e8b62"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/96341e16-6e8b-4966-bf9a-6fc4020da80e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZjI0ZThiZi03NTM2LTQ2NDEtOWVlNC0yY2Y2ZmU4ZjdhM2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk2MzQxZTE2LTZlOGItNDk2Ni1iZjlhLTZmYzQwMjBkYTgwZSI6WyJyZWFkIl19LCJleHAiOjE3NDQ2NTA0MjUsIm5iZiI6MTc0NDY0OTgyNX0.x-3oWb2oLmLJzxidc8IdzfA2NE96GnxW1RXl6wXhZvk&client=7f24e8bf-7536-4641-9ee4-2cf6fe8f7a3f&mode=fit","logoId":"96341e16-6e8b-4966-bf9a-6fc4020da80e","isLogoAvailable":true,"helpCenterTitle":"Welcome to our Service Request Portal","sharedPortalName":"Our Service Management Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to our Service Request Portal","sharedPortalName":"Our Service Management Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#baa374","helpCenterTitleColor":"#baa374","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c109e037-161d-43bd-affb-3aea685ff32f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZjI0ZThiZi03NTM2LTQ2NDEtOWVlNC0yY2Y2ZmU4ZjdhM2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMxMDllMDM3LTE2MWQtNDNiZC1hZmZiLTNhZWE2ODVmZjMyZiI6WyJyZWFkIl19LCJleHAiOjE3NDQ2NTA0MjUsIm5iZiI6MTc0NDY0OTgyNX0.heX_wRVeFPmau156fZSXDJAu5WdjUhhXCOLgbfRix2E&client=7f24e8bf-7536-4641-9ee4-2cf6fe8f7a3f&height=300&mode=fit","bannerMediaApiFileId":"c109e037-161d-43bd-affb-3aea685ff32f","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"itsm","projectId":10000,"serviceDeskId":2,"name":"ServiceDesk | Motion IT","description":"<p>Welcome! You can raise a request for IT Service Management using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"26","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://motionit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"27","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://motionit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[6],"key":""},{"id":"3","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://motionit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4,5],"key":""},{"id":"30","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://motionit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[6],"key":""},{"id":"13","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://motionit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[9,10,4],"key":""},{"id":"16","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://motionit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[4,5,10],"key":""},{"id":"19","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://motionit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[9,10],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://motionit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[6,4],"key":""},{"id":"29","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://motionit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[6],"key":""},{"id":"32","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://motionit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[5],"key":""},{"id":"31","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://motionit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[5,9],"key":""},{"id":"28","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://motionit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[4,6],"key":""},{"id":"25","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://motionit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"9","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://motionit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"23","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://motionit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Common Requests"},{"id":5,"name":"Computers"},{"id":6,"name":"Logins and Accounts"},{"id":9,"name":"Applications"},{"id":10,"name":"Servers and Infrastructure"}],"orderMapping":{"4":[3,6,13,16,28],"5":[3,11,16,31,32],"6":[6,26,27,28,29,30],"9":[13,19,31],"10":[13,16,19]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZjI0ZThiZi03NTM2LTQ2NDEtOWVlNC0yY2Y2ZmU4ZjdhM2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ2NTEwMjUsIm5iZiI6MTc0NDY0OTgyNX0.1MQyQ6pNxUYu3gPPbeIUYYYmdFtdcxpSylIKlTwH8yg","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"7f24e8bf-7536-4641-9ee4-2cf6fe8f7a3f","tokenDurationInMins":20}},"sharedPortal":{"name":"Our Service Management Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=motionit","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"dea32f2d42aebec5591231929794e9347eeda5b5_lout","baseUrl":"https://motionit.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://motionit.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"7f24e8bf-7536-4641-9ee4-2cf6fe8f7a3f","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"41bb4a90e4614c09899083fdabf20b07","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}